Welcome to usafireworks.com. We pride ourselves on delivering high-quality fireworks and customer satisfaction. Below is our Refund & Return Policy, please read it carefully:
**Items Eligible for Return or Refund**
– Products that have been unopened and unused may returned within 14 days of receipt for a refund exchange. The items must be in their original condition and.
**Non-able Items**
– Due to safety and legal regulations, we cannot accept returns of any fireworks that have been opened or used.
– Items purchased on sale or with a discount are final sales and cannot be returned.
**Return Process**
– To initiate a return, please contact our customer service team at info@usafireworks.com with your order number, the item(s) you wish to return, and the reason for the return.
– Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
– Please pack the item(s) securely and include the original receipt along with the RMA number.
– Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
**Refunds**
– Once we receive your return, we will inspect the item(s) and process your refund if the return meets our policy criteria.
– Refunds will be processed to the original method of payment within 7 business days of receiving the returned item(s).
– We will notify you once the refund has been processed.
**Damaged or Defective Items**
– If you receive a damaged or defective item, please contact us immediately at info@usafireworks.com with your order number, a description of the issue, and photographic evidence.
– We will arrange for a replacement or refund after we have evaluated the information provided.
**Exchanges**
– If you wish to exchange an item for a different product, please return the original item using the aforementioned return process, and place a new order for the item you desire.
**Cancellation**
– Orders may be canceled up until the shipping process has begun. If you need to cancel your order, please do so as quickly as possible.
– Canceled orders will be refunded in full to the original method of payment.
We reserve the right to amend this policy at any time. Your continued patronage of usafireworks.com following any changes confirms your acceptance of our policies.
If you have any questions or concerns about our Refund & Return Policy, please reach out to us at info@usafireworks.com.
